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Positive Ink

Technaute: "Avaya, connaissez?"

Article by Nelson Dumais, April 13, 2007

Client

Avaya

Summary

In this article, La Presse’s technology columnist Nelson Dumais is introduced to Avaya, and gets a sneak peak at the company’s Mobile Briefing Center and latest enterprise telephony solutions. Dumais highlights how the MBC’s multiplatform communications capabilities integrated into one platform allows authorities to collaborate and communicate efficiently, no matter which system an agency or individual uses, in a crisis situation. With crisis in mind, the reporter also explains that using Avaya’s call center solutions, organisations can ensure its personnel stays available even during an epidemic or a disaster by allowing remote access or working from home.