Today, social media is a buzz word to many brands, but to the Gatorade team at High Road it’s our way of life. A successful social media program is proactive, highly engaging and integrated. Without these elements, a brand can fall flat online.

Using a number of social channels including Twitter, Facebook and YouTube , the Gatorade team at PepsiCo challenged High Road to create a robust and highly engaged online community that was closely connected to and invested in ongoing dialogue with the Gatorade brand.

Our approach to this project reflects some of the key learnings and best practices that we apply to all our social media campaigns:

Be Proactive

Timely and ongoing interaction is how brands build deeper relationships with their audience and keep online communities wanting more. To ensure ongoing engagement, High Road develops daily triage programs to proactively monitor and identify opportunities and breaking news that we can amplify across the brand communities.

Using social media tools including Sysomos and Radian6, we define a set of keywords and refine search teams relevant to the brand and audience. Every day, we prioritize the hottest news, info and rich media to post on Facebook and Twitter.

Based on these results and understanding of relevant events, we also deliver a weekly editorial calendar of scheduled content for the week ahead.

We’re Engaged!

A regular posting schedule is the first step to increasing community engagement online.  The second, and more important factor, is the quality of content. To create an exclusive and exciting experience for Fans and Followers, we regularly focus on amplifying the unique opportunities that every brand brings to the table. For example, we recently covered a photo shoot for Gatorade Canada with MMA world champ Georges St. Pierre by posing a question to our Facebook and Twitter fans:  “If you had one question for GSP, what would it be?” The response was incredible:

One lucky Tweep had her question chosen and GSP responded via video. Asking fans to participate in the conversation is great for engagement levels (having a Canadian MMA hero help out didn’t hurt either) and it positions your brand as a gateway to a special experience.

Don’t Hate, Integrate

A social media strategy is most powerful when it runs seamlessly across all marketing communications initiatives.  An ongoing element of a successful social media strategy is working closely with other agency partners to ensure all marketing initiatives either include or are amplified by social media.

Each step of the way, we are cross pollinating updates on all social media channels, increasing brand visibility and thought leadership online.

Tried, Tested, True

The only way to become a social media star and understand what really resonates with an online community is to measure response and engagement to content and continue to iterate based on these results. We develop detailed reports that highlight insights into social media “wins,” opportunities and benchmarks for future success.

Developing a strong and engaging social media strategy isn’t rocket science, but it does require attention and commitment.  Come join the Gatorade Canada conversation on Twitter, Facebook and YouTube!

What do you get when you add a linguist, a registered speech pathologist, an iconic customer loyalty program and five coffee-loving cities? A rrrocking media tour!

Last week, HRC rrrolled across Canada –and Buffalo – conducting media interviews to celebrate the 25^th Anniversary of Tim Hortons’ Roll Up the Rim to Win campaign.

To celebrate this milestone, HRC worked with Harris/Decima to conduct a study which revealed that only 56 per cent of Canadians can roll their r’s- who knew?  To present these survey findings, discuss the new features of the world’s largest customer rewards program and teach people how to roll their r, HRC rrrolled into five cities with a local Tim Hortons spokesperson, a linguist and a registered speech pathologist. The results?  A week-long media tour hitting top tier television, radio, print and online media in Vancouver, Toronto, Montreal, Halifax and Buffalo. 

In Toronto, we visited a popular morning show and conducted several interviews from a central Tim Hortons location. Both our Tim Hortons spokesperson and third party expert had a great time chatting about the beloved campaign and showing Toronto media and customers the art of rolling their r’s.

The Vancouver Tim Hortons team took over the airwaves with a tour of all of the city’s major radio stations. Dropping by with Timbits and coffees, our spokespeople had a blast sharing the new elements of this year’s campaign including a one in six chance of winning.  The tour resulted in several interviews and extended mentions and great buzz around the Roll Up the Rim campaign.

The Montreal media were very interested in the campaign and the expertise of our third-party spokesperson. Radio stations were especially enthusiastic about conducting interviews with our linguist because rolling r’s is part of Quebec’s cultural heritage.

On the 23^rd we flew to Halifax where the radio community welcomed Tim Hortons into their studios. Tim Hortons is a staple for many of these morning shows, as a result, we secured a number of radio interviews, despite the bulk of news attention geared towards the Canada Games, which were taking place in Halifax that week. We also worked with photo editors in Halifax to get them on location at a local Tim Hortons to take pictures of all the excitement generated by the Roll Up the Rim campaign.  

Combatting a snow storm, on the 25^th we arrived in Buffalo for the last leg of the tour.

Despite the sheets of snow, we were able to visit several popular morning radio and television shows. Buffalo media were very receptive towards this iconic Canadian brand which enabled us to secure some great media hits.  

Overall, HRC had an amazing time working with such a beloved Canadian brand and campaign. We were thrrrilled to be a part of the 25^th anniversary of Roll Up the Rim to Win!

The campaign runs for another few weeks with more than 47 million prizes to be won, so don’t forget to visit your local Tim Hortons and Roll up the Rim to Win.

High Road’s own Danna Barak took social media to the next level, braving frigid temperatures as she and Canadian Tire’s social media specialist Tweeted their way from Toronto to Calgary, stopping in places such as Winnipeg, Saskatoon, Regina and Edmonton.

Accompanied by the world’s largest mobile rink refrigeration truck, this custom-built  53-foot truck houses all of the materials needed to transform McMahon Stadium from a football field into an ice rink for the 2011 Tim Hortons Heritage Classic.

Canadian Tire is the official sponsor of the rink build for 2011 Tim Hortons NHL Heritage Classic, the second outdoor game of the 2010-11 NHL season. This event will mark the first outdoor game for the Calgary Flames in their franchise history, and the second for the Canadiens. The game will take place on February 20, 2011 at McMahon Stadium.

The Truck Stop tour visited local Canadian Tire stores for special fan events in Toronto, Winnipeg, Regina, Saskatoon, Edmonton and Calgary. Consumers were invited to enjoy some Tim Hortons hot chocolate and coffee, fan giveaways, and take a commemorative photo in front of special green screens.

Fans also had the opportunity to check out the truck which carried a 300 ton capacity refrigeration trailer that is responsible for keeping the ice cool at McMahon Stadium, 350 gallons of paint to make the ice white, and 3,000 gallons of coolant used to freeze the rink.

Danna and Canadian Tire’s social media specialist Tweeted along the way and posted photos and updates to Facebook, stopping at local landmarks and hockey sites such as the Bobby Orr Hall of Fame, and  West Edmonton Mall which features an impressive indoor rink.

Media were involved in the truck tour every step of the way, getting the word out to consumers prior to the events, and showing up on site to take pictures and video of the truck. Coverage for this campaign has been outstanding, further driving Canadian Tires message of hockey pride.

Watch for more blog posts on the Heritage Classic as High Road will be on site for the game on February 20th.