TELUS Enterprise and High Road Bring Home Gold
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We don’t think there is a better way to wrap up a five-month long project with TELUS Enterprise than to have the honour of being named Best Telecommunications Website in the 15th annual 2011 WebAwards. The competition was stiff with over 2,000 entries from 96 industries and 45 countries participating in this year’s competition, but TELUS Enterprize. Power to Solve. stood out amongst the competition!
High Road worked around the clock with TELUS Enterprise to develop a five-month e-learning internal awareness program that we only had a month and a half to create and develop. High Road and TELUS Enterprise were up for the challenge, creating the strategy, information architecture, content, measurement plan and technical development in record-breaking time.
The game itself was a mix of Wheel of Fortune and Trivial Pursuit and sought to not only educate its 2,500 Enterprise Solutions team members about its business priorities, solutions, brand and key initiatives but also to create enthusiasm, engagement and a little healthy competition.
In addition to answering monthly questions from May to September, employees were able to earn bonus points for submitting “Power to Solve” Moments – mini-blogs citing how they have used their problem-solving skills and leadership to improve the customer experience at all levels. We then incentivized users to “like” and “vote” on stories to earn further points. It was amazing to see how much support and excitement employees had surrounding the Power to Solve Moments – with close to 300 Power to Solve stories collected!
The program has been so successful that the team has had to move their goal posts for success three times already and had a 42% engagement rate amongst the target audience!
Congratulations to everyone at TELUS and at High Road who worked on this award-winning program!





